<< Back to the role summary

Several team members at the in-person live event at UCLA in 2019. Carl Cincinnato is center with volunteers from different teams helping out at the event where over 300 people attended.

The Migraine World Summit is an annual live event that is held each year in March, for free. 

It provides an opportunity to improve patients’ and caregivers’ understanding of migraine & headache disorders by providing access to 30+ leading migraine experts, doctors and specialists from around the world.

Our mission is to reduce the global burden of migraine. By giving access to many of the world’s top experts, the shared information can be discussed with the patient’s healthcare professionals to improve their health and wellness.

Please note that this role will begin interviewing in September but is now open to applications.


Community Support Ambassadors are responsible for providing support to Summit attendees / participants to access the Migraine World Summit (MWS) interviews and MWS Pass materials. The role encompasses answering questions received both in the lead up to, and during MWS via emails (tickets) and live chats, building rapport with people from over 150 countries. Full training is provided enabling use of migraine knowledge, with an expectation that you are comfortable working both independently and as part of a knowledgeable, friendly and supportive team that currently spans 5 continents. Plenty of project work exists for those interested and available.


  • Attend regular training meetings, made available to suit by time zone
  • Work with assigned Buddy to ensure speedy knowledge acquisition
  • Participate in regular team status meetings
  • Answer tickets (MWS participant emails) and live chats in a warm, professional manner
  • Ask for help when tickets/chats are outside scope to answer
  • Take proactive steps to research additional information when needed, e.g. utilise MWS website and other resources, including Google for unfamiliar migraine terms and treatments
  • Keep team updated on personal status (migraine attacks, and other commitments)


  • Solid knowledge of migraine
  • Strong English language skills
  • Strong attention to detail 
  • Comfort with technology
  • Ability to think on feet especially when dealing with live chats
  • Customer support experience
  • Caring or technical background e.g. IT, teaching, medicine/nursing, counseling, sales


  • You are genuinely excited to help people dealing with migraine 
  • You are patient, empathetic, and love to engage with others in need via our customer platform
  • You are a confident problem solver with a natural ability to troubleshoot and investigate when insufficient information is available 
  • You are comfortable responding to sales and/or technical questions
  • You are willing to ask for help when needed
  • You can work both individually and as part of a team
  • You are able to follow instructions and act on feedback 
  • You are genuinely excited to help people dealing with migraine


Location: Flexible/virtual 

Timeframe/Hours: This role operates in the lead up to the Summit, from January onwards, and in the wrap up weeks post Summit, until roughly May/June. Minimum 8 hours per week. Must have time available to spread across the week.


Join Our Team

Thank you so much for your consideration. Please subscribe to our email list for recruitment updates.

Apply Now

We understand that for many, life is a daily struggle and you are simply not in a position to take on anything more. If you feel like this could be taxing on your health in any way, please do not apply. We greatly appreciate your consideration but we would much rather you prioritize your health and come back in a better place next year.

If you are talented, experienced and ready to demonstrate just how amazing you can be despite chronic illness, please apply or share this with someone you know. These roles are open globally.

When open a Fill out this short form to be considered for the Migraine World Summit team. Join us to help make a world of difference.

Join Us

Register for the Migraine World Summit today!

Free Access

Get full access to all interviews and summit content

Expert Interviews

View some of the top migraine interview content on the planet

User Discussion

Engage in user discussion with fellow migraine attendees

Register now to get free access to 8 expert interviews from the 2024 Summit

Register Now!