Community Support Ambassador Role Description

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Several team members at the in-person live event at UCLA in 2019. Carl Cincinnato is center with volunteers from different teams helping out at the event where over 300 people attended.

The Migraine World Summit is an annual live event that is held each year in March, for free. 

It provides an opportunity to improve patients’ and caregivers’ understanding of migraine & headache disorders by providing access to 30+ leading migraine experts, doctors and specialists from around the world.

Our mission is to reduce the global burden of migraine. By giving access to many of the world’s top experts, the shared information can be discussed with the patient’s healthcare professionals to improve their health and wellness.

Please note that this role will begin interviewing in September but is now open to applications.

ROLE OVERVIEW

Community Support Ambassadors are responsible for providing support to Summit attendees / participants to access the Migraine World Summit (MWS) interviews and MWS Pass materials. The role encompasses answering questions received both in the lead up to, and during MWS via emails (tickets) and live chats, building rapport with people from over 150 countries. Full training is provided enabling use of migraine knowledge, with an expectation that you are comfortable working both independently and as part of a knowledgeable, friendly and supportive team that currently spans 5 continents. Plenty of project work exists for those interested and available.

RESPONSIBILITIES

• Attend regular training meetings, made available to suit by time zone
• Work with assigned Buddy to ensure speedy knowledge acquisition
• Participate in regular team status meetings
• Answer tickets (MWS participant emails) and live chats in a warm, professional manner
• Ask for help when tickets/chats are outside scope to answer
• Take proactive steps to research additional information when needed, e.g. utilise MWS website and other resources, including Google for unfamiliar migraine terms and treatments
• Keep team updated on personal status (migraine attacks, and other commitments)

KEY CRITERIA

• Solid knowledge of migraine
• Strong English language skills
• Strong attention to detail 
• Comfort with technology
• Ability to think on feet especially when dealing with live chats
• Customer support experience
• Caring or technical background e.g. IT, teaching, medicine/nursing, counseling, sales

QUALITIES

• You are genuinely excited to help people dealing with migraine 
• You are patient, empathetic, and love to engage with others in need via our customer platform
• You are a confident problem solver with a natural ability to troubleshoot and investigate when insufficient information is available 
• You are comfortable responding to sales and/or technical questions
• You are willing to ask for help when needed
• You can work both individually and as part of a team
• You are able to follow instructions and act on feedback 
• You are genuinely excited to help people dealing with migraine

ADDITIONAL INFORMATION

Location: Flexible/virtual 

Timeframe/Hours: This role operates in the lead up to the Summit, from January onwards, and in the wrap up weeks post Summit, until roughly May/June. Minimum 8 hours per week. Must have time available to spread across the week.

APPLY NOW >>